About Francis Louis | Trusted Estate Agents in Exeter | Local Experts

Trusted Local Experts

At Francis Louis Estate Agents, we combine decades of local expertise with a forward-thinking approach to property services. From residential sales and lettings to block management and student properties, our tailored solutions ensure every client receives exceptional care and results.

What Sets Us Apart?

Innovative Marketing and Management: Advanced tools like Giraffe 360 virtual tours, drone footage, and bespoke property pages set us apart in showcasing properties.
Exceptional Customer Care: We believe in going beyond transactions, fostering trust, and building relationships with landlords, vendors, buyers, and tenants.
Local Knowledge and Expertise: With deep roots in Exeter and surrounding areas, our team is equipped to provide insights and advice tailored to your property goals.

Meet the Team

Our dedicated team includes specialists in sales, lettings, block management, and maintenance. Each team member takes the time to understand your needs, ensuring a seamless and stress-free experience.

Testimonial

"Francis Louis helped us sell our family home quickly and for a great price. Their attention to detail, constant updates, and genuine care made the whole process so much easier."
- Happy Client

Office external

Office internal

Meet The Team

Adam Friend Director

adam@francislouis.co.uk

Experience: 23+ years specialising in residential property sales in Exeter.
Expertise: Proven in premium marketing, negotiation, and buyer engagement.
Approach: Discreet, professional, and clear, results-driven advice.
Achievements: Regularly secures strong sale prices and market-leading results.

Gavin Dilifo Director

Gavin is responsible for all aspects of our business and legal compliance, including:

production of a wide range of new form documentation for our business and our clients: APTs / tenancy documentation, pre-tenancy documentation, onboarding documentation, our landlord agency agreement and anything else that needs to be put on paper
creating building management plans for larger blocks – together with all related documents and plans
guidance and training for in-house staff across a wide range of topics
guidance for landlord clients around the Renters’ Rights Act and other topics
due diligence and AML policies and procedures
implementation and management of practices and procedures in the context of the Renters’ Rights Act
improved / new business relationships with third parties involved in the tenancy process: Let Alliance (tenant referencing and due diligence), Housing Hand (third party rent guarantees)
relationships with other industry organisations: Property Mark, NRLA, the Property Ombudsman, ANUK

Before joining Francis Louis as a director and shareholder, Gavin worked as a law firm partner in London specialising in aviation finance client satisfaction, and ensured consistent delivery of professional, compliant, and efficient property services.

Carly Hulin Lettings Manager

carly@francislouis.co.uk

Experience: 3+ years in residential lettings, with proven progression at Francis Louis.
Expertise: Lettings strategy, tenant placement, and rental performance.
Approach: Organised, proactive, and results focused.
Achievements: Strong let-agreed rates, smooth move-ins, and high client satisfaction.

Tom Biden Sales Negotiator

tom@francislouis.co.uk

Experience: Residential sales negotiator at Francis Louis.
Expertise: Buyer engagement and negotiation.
Approach: Proactive, approachable, and communication-led.
Achievements: Focused on securing strong results and smooth sales.

Harrison Tarrant Sales Negotiator

Experience: Residential sales negotiator at Francis Louis.
Expertise: Buyer engagement and negotiation.
Approach: Proactive, approachable, and communication led.
Achievements: Focused on securing strong results and smooth sales.

Jamie Brown Lettings Team Leader

jamie@francislouis.co.uk

Experience: Lettings professional with handson front-line property experience.
Expertise: Tenant onboarding, marketing support, and lettings administration.
Approach: Organised, responsive, and tenant focused.
Achievements: Smooth move-ins, strong communication, and reliable day-to-day lettings support.

Will Bertram Lettings Negotiator

will@francislouis.co.uk

Experience:Experienced lettings professional with a strong sales background.
Expertise: Tenant engagement, viewings, and rental negotiations.
Approach: Calm, organised, solutions focused
Achievements: Strong letagreed performance and positive tenant and landlord feedback.

Sarah White Head of Property Management & Maintenance

sarah@francislouis.co.uk

Experience:Managing large residential portfolios and maintenance operations.
Expertise: Compliance, tenant relations, and property maintenance.
Approach: Calm, organised, solutions focused
Achievements: Efficient management and reliable landlord–tenant support.

Bheko Jubane Property manger

Experience: Property Manager with hands-on experience overseeing residential property portfolios, delivering efficient property management services, and building strong relationships with landlords, tenants, and contractors.
Expertise: Property management, tenancy management, maintenance coordination, compliance, contractor management, inspections, rent arrears support, and customer service.
Approach: Organised, proactive, and customer-focused, with a strong commitment to maintaining high property standards, resolving issues efficiently, and ensuring full regulatory compliance.
Achievements: Successfully managed day-to-day property operations, coordinated maintenance and repairs, ensured compliance with property legislation, resolved tenant and landlord queries promptly, and delivered a high standard of service across managed portfolio

Jodie Ohana Property Accountant

Experience: Accounts professional with experience supporting day-to-day financial operations and providing accurate administrative support within a busy finance team.
Expertise: Accounts administration, invoicing, reconciliations, purchase and sales ledger, payment processing, financial record keeping, and customer account support.
Approach: Organised, detail-oriented, and analytical, with a strong focus on accuracy, meeting deadlines, and maintaining confidential financial information.
Achievements: Successfully processed financial transactions, maintained accurate accounting records, supported month-end activities, resolved account queries efficiently, and contributed to the smooth running of daily finance operations.

Luke Schneeberger Property Co-Ordinator

Experience: Property Coordinator with hands-on experience supporting the day-to-day management of residential properties, coordinating operations, and ensuring a high standard of service for tenants and landlords.
Expertise: Property coordination, tenancy administration, maintenance scheduling, contractor liaison, compliance support, customer service, and property management administration.
Approach: Organised, proactive, and customer-focused, with excellent communication skills and a strong ability to coordinate multiple priorities while ensuring smooth property operations.
Achievements: Successfully coordinated maintenance and repair works, supported tenancy processes, maintained accurate property records, ensured compliance requirements were met, and delivered reliable day-to-day support to property managers, tenants, and landlords.

Scott Foggin Maintenance & Repairs Manager

scott@francislouis.co.uk

Experience: Highly experienced Maintenance Manager with years of hands-on property maintenance knowledge.
Expertise: Property repairs, building maintenance, and fault diagnosis.
Approach: Calm, organised, solutions focused
Achievements: High quality workmanship, reliable delivery, and professional standards across all jobs.

David Loman Maintenance & Repairs Manager

david@francislouis.co.uk

Experience: Highly experienced Maintenance Manager with years of hands-on property maintenance knowledge.
Expertise: Property repairs, building maintenance, and fault diagnosis.
Approach: Calm, organised, solutions focused
Achievements: High quality workmanship, reliable delivery, and professional standards across all jobs

Ethan Friend Lettings/Maintenance Operative

ethan@francislouis.co.uk

Experience: Growing experience in property maintenance and lettings inspections.
Expertise: Property inspections, day-to-day maintenance tasks, and site support.
Approach: Energetic, hands-on, and eager to learn.
Achievements: Reliable job completion, thorough inspections, and a positive, can-do attitude.

Matthew Donovan Painter/Decorator

Experience: Painter & Decorator developing practical skills through hands-on work, assisting experienced decorators, and contributing to the completion of high‑standard painting and finishing projects.
Expertise:Interior and exterior painting, surface repair, wallpaper removal and application, use of brushes, rollers, and sprayers, and following design specifications.
Approach: Hard‑working, organised, and committed to learning advanced techniques, with a strong focus on precision, safety, and customer satisfaction.
Achievements: Built confidence in core decorating methods, supported smooth project workflows, and contributed to visually appealing, long‑lasting finishes.

Luke Stapleton General Builder

Experience: General Builder with hands-on experience supporting construction projects, carrying out a wide range of building tasks, and assisting tradespeople across residential and commercial sites
Expertise:Carpentry support, bricklaying, groundwork, demolition, repairs, installations, site preparation, and safe use of hand and power tools.
Approach: Reliable, hard‑working, and safety‑focused, with strong teamwork skills and a proactive attitude towards completing tasks efficiently and to a high standard.
Achievements: Successfully contributed to, day‑to‑day site operations, supported structural and finishing work, maintained safe working practices, and delivered consistent, high‑quality results across multiple projects.

Max Coombes Apprentice Builder

Experience: Apprentice Builder actively developing practical construction skills through on-site learning, supporting tradespeople, and contributing to, day‑to‑day building tasks.
Expertise: General labouring, basic carpentry and brickwork, site organisation, material handling, and assisting with repairs and installations.
Approach: Enthusiastic, dependable, and keen to progress within the construction industry, with a positive attitude and strong willingness to take direction and learn.
Achievements: Gained hands-on experience across different stages of construction, supported safe and tidy site operations, and demonstrated consistent growth in practical building skills.

Andy Lee Cleaning Operative

Experience: Cleaning Operative with hands‑on experience maintaining high standards of cleanliness across residential and commercial properties, ensuring safe, hygienic, and well‑presented environments.
Expertise: General cleaning, deep cleaning, dusting, vacuuming, mopping, sanitising surfaces, waste removal, and following cleaning schedules and checklists accurately.
Approach: Reliable, organised, and detail‑focused, with a strong commitment to health and safety and delivering consistently high‑quality results.
Achievements: Maintained excellent cleanliness standards, supported efficient turnaround times, and ensured all areas were left safe, tidy, and presentable.

Jemma Friend Accounts/Office manager

jemma@francislouis.co.uk

Accounts and Office Manager at Francis Louis, involved since the company first opened.
Experienced across both lettings and accounts, giving her a strong understanding of the business from the ground up.
Ensures the office runs smoothly, processes stay organised, and clients receive a consistent, professional service.
Known for her organisation, reliability, and commitment across all areas of the business.

Jessie Kular Office manager/ Administrator

Experience: Office Manager with strong business administration experience, supporting day‑to‑day operations and ensuring efficient organisational and administrative processes across the business.
Expertise: Office management, business administration, document handling, workflow coordination, compliance support, contractor liaison, and professional customer service.
Approach: Highly organised, detail‑focused, and proactive, with a strong emphasis on accuracy, clear communication, and delivering dependable support to colleagues, clients, and stakeholders.
Achievements: Successfully maintained organised office systems, streamlined administrative processes, supported compliance requirements, coordinated operational tasks, and contributed to the smooth running of daily business activities.

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